SUPPORT
NOTIFICATIONS
Dear Client,
As part of our commitment to provide the most reliable service to our clients, there will be server maintenance this weekend and product adjustment on this Friday.
1. Product time adjustment: November 29, 2024 (Friday)
USOUSD: Close early at 21:45 (GMT+2)
CL-OIL: Close early at 21:45 (GMT+2)
2. Server Maintenance Hours:
November 30th, 2024 (Saturday) 00:00 – 12:00 (GMT+2)
Please note that the following aspects might be affected during the maintenance:
1. During the maintenance hours, Client portal and VT Markets App will be unavailable, including managing trades, Deposit/Withdrawal and all the other functions will be limited.
2. During the maintenance hours, the price quote and trading management will be temporarily disabled during the maintenance. You will not be able to open new positions, close open positions, or make any adjustments to the trades.
3. There might be a gap between the original price and the price after maintenance. The gaps between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed. If you don’t want to hold any open positions during the maintenance, it is suggested to close the position in advance.
4. Following the maintenance, it is important to note that the latest version will be 1420. If your MT4 version is below 1420, it is suggested that you download the latest version on official website by navigating to “Trading” → “MetaTrader 4”.
5. Following the maintenance, it is important to note that the latest version will be 4410. If your MT5 version is below 4410, it is suggested that you download the latest version on official website by navigating to “Trading” → “MetaTrader 5”.
Check your MT4 ＆MT5software version with the following steps:
※ PC: Open the MT4/5 > Help > About;
※ Android: Open the MT4/5 > About;
※ iOS: Open the MT4/5 > Settings > Settings.
Please refer to MT4/MT5 for the latest update on the completion and market opening time.
Thank you for your patience and understanding regarding this important initiative.
If you’d like more information, please don’t hesitate to contact [email protected].
Pendidikan
Perusahaan
Pertanyaan Umum
Promosi
Mitra resmi:
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